Authenticity of reviews

How we check reviews

1. Information about participation

Anyone submitting a review must state the dates of the trip, course or seminar and expressly confirm that they took part themselves.

2. Confirmation of the email address

Every review must be verified via a confirmation link in an email. Reviews without a confirmed email address will not be published.

3. Verification before publication

We check submitted reviews for plausibility and possible violations of our review guidelines or applicable law before publication.

Reviews may be withheld or rejected if, for example, they are obviously contradictory, contain insults or make serious factual claims for which no adequate basis is apparent.

4. Additional verification in case of doubt

We do not routinely cross-check reviews against booking or participant lists. Complete verification of whether the reviewing person actually took part in the respective event therefore does not take place for every review.

In case of doubt about the authenticity or accuracy of a review, as well as in the event of specific complaints, we may request additional information, statements or suitable evidence.

This may include, for example, booking confirmations, correspondence or other documents.

If substantial doubts cannot be dispelled during a reasonable examination, we reserve the right to reject publication of the statements in question or of the review as a whole, or to remove content that has already been published.

Further rules

Positive and negative reviews

Positive and negative reviews are treated according to the same rules. Clear criticism and negative personal experiences may also be published, provided they comply with our review guidelines and the legal requirements.

Factual claims and personal opinions

Reviews should be based on the reviewer's own experiences. Personal opinions and factual criticism are expressly permitted.

Factual claims must be truthful. We may require further explanation or suitable evidence, particularly in the case of serious allegations.

Sweeping claims without adequate factual basis, untrue factual claims and content that violates the law may lead to rejection or removal of a review.

Moderation and publication

We reserve the right not to publish, temporarily withhold or remove reviews in accordance with our review guidelines and the legal requirements.

In the case of challenged reviews, we examine the objections raised and, if necessary, give the reviewing person the opportunity to comment.

We make our decisions on the basis of comprehensible criteria and irrespective of whether a review is positive or negative.

Responses and complaints

Providers can respond to published reviews and report possible legal violations.

In the event of a complaint we examine the facts within the scope of our statutory obligations. A mere denial by the provider does not automatically lead to the removal of a review.

No consideration

We do not offer any consideration in return for submitting reviews. Providers are also not permitted to influence the publication of positive reviews by offering benefits.

Calculation of the overall rating

A provider's overall rating is the average of all published reviews.